Windows End-User Support

DIS Windows End-User Support supports a broad range of technologies to support desktop and LAN services onsite, by phone, and remote assistance to contracted agencies, boards, and commissions in the State of Arkansas. DIS Windows End-User Support staff is also available to troubleshoot connectivity problems and refer them to the proper entities for a solution. 

DIS Windows End User Support services include 

• Install and maintain PCs, networks, and peripheral devices (such as printers, scanners, mobile/smartphones) related to desktop infrastructure, including routine maintenance 
• Workstation configuration 
  • Windows Operating System 
  • Software Installation 
  • Software Configuration 
• File server configuration 
  • File Restoration 
  • Upgrade 
  • Support 
• Peripheral Setup 
  • Printers 
  • Scanners 
  • Phones and Tablets 
• O365 Support 
  • Device Management 
  • Policies 
  • Support 

Professionally trained technicians are available to quickly diagnose problems and offer resolutions Monday through Friday from 8:00 a.m. to 4:30 p.m. After-hours support is available for critical issues.