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OAL Key Chain Account Manager
The Office of Arkansas Lottery (OAL) Key Chain Account Manager is responsible for developing, maintaining, and expanding relationships with assigned regional and national retail chain accounts across the state. The primary goal of this position is to maximize the sale and visibility of lottery products within assigned retail chains and to help grow the lottery’s retail network in alignment with state goals and public accountability.
Class Code:
LLO20P
Job Grade:
SGS10
Special Job Requirements:
Typical Functions:
Serve as the main point of contact for assigned chain accounts, developing strong relationships with store-level and corporate leadership.
Execute strategies to increase sales of lottery products and improve product performance in each assigned retail location.
Develop, present, and implement customized sales plans to meet performance goals and align with account-specific needs.
Identify opportunities to expand the Lottery’s retail network by working with chain account representatives to add new locations or upgrade current ones.
Support new store onboarding by coordinating training, equipment setup, and initial merchandising.
Ensure proper merchandising and in-store promotional materials are displayed in accordance with Arkansas Lottery branding guidelines.
Coordinate placement and visibility of lottery point-of-sale materials, dispensers, and digital signage to enhance the customer experience.
Conduct regular store visits to evaluate product placement and compliance with promotional initiatives.
Analyze sales data to monitor performance, identify trends, and inform strategic decisions.
Address and resolve retailer concerns or operational issues in a timely and professional manner.
Knowledge, Abilities, and Skills:
Strong interpersonal skills with the ability to build rapport and maintain trust with internal teams and external partners.
Effective verbal and written communication skills for presenting sales strategies and resolving issues.
Demonstrated ability to understand retailer needs and provide solutions that add value while supporting Lottery goals.
Capable of using data and insights to develop and execute effective sales strategies tailored to specific chain accounts.
Skilled in addressing operational issues, resolving conflicts, and turning challenges into opportunities.
Minimum Qualifications:
A Bachelor’s degree in Business Administration, Marketing, Sales, Communications, or a related field, plus three (3) years of experience account management, sales, or retail operations are required.
Required Certificates:
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Exempt:
E
