ARKANSAS GOVERNMENT BASICS*
Arkansas Government Basics covers how Arkansas state government is arranged, the legislative process, the rulemaking process, the Freedom of Information Act, workers compensation, government accounting, procurement, and travel and vehicle policies.
Duration: 1 Day
HRKANSAS*
HRkansas covers information related to human resources-related topics such as the appropriation process, job specifications, cross grading and downgrading, pool positions, extra help, state compensation, overtime and compensatory time, payroll processing, holidays and paid leave, employment law, and the Equal Employment Opportunity Commission process.
Duration: 1 Day
INTERVIEWING AND HIRING*
Interviewing and Hiring teaches students everything they need to know about the hiring process: hiring freeze, using ARCareers, the state’s recruiting system, selecting candidates for interview, veterans preference, and how to prepare and conduct interviews.
Duration: 1 Day
* Denotes required supervisory course
ADDRESSING EMPLOYEE CONDUCT
Managing conduct or performance issues effectively is a critical challenge for leaders in any workplace. This course explores how to identify and address the causes of problematic behavior, coach or counsel an employee, and administer employee discipline when needed.
Duration: ½ Day
BUSINESS WRITING
If you want to become a better writer, this course is for you. This course features resources and tips to help you practice your writing skills and take them to the next level. Learn how to plan, design, draft, and revise documents while using proper grammar and mechanics.
Duration: 1 Day
CONFLICT RESOLUTION
In this course, we’ll explore different types of conflict, what causes conflict, and how to reach positive outcomes when you find yourself in conflict with peers or must manage conflict between subordinates. Conflict can be resolved—and it can bring issues to light, strengthen relationships, and spark innovation.
Duration: ½ Day
CUSTOMER SERVICE
Government is a service industry that is citizen-focused. No matter how great our programs are or how talented our people are, the customer’s experience is based on their direct interaction with us. Those interactions shape customers’ opinions not just of our departments but of state government. Learn the fundamentals of great customer service.
Duration: ½ Day
DEALING WITH DIFFICULT PEOPLE
Dealing with Difficult People covers the most difficult types of people you encounter during work and provides you with the techniques to deal with them. While no one always fits into a specific category, characteristics can be identified and dealt with effectively. This course will provide strategies and tools to help you cope with difficult people and situations.
Duration: ½ Day
EXCEL BASICS
Learn how to turn Microsoft Excel into your most powerful productivity tool. Starting with the basics and moving to more advanced features, our training in Excel basics gives a comprehensive overview of Microsoft’s spreadsheet application. This course builds a skill set that helps define you and your work skills. Excel training is just what you need to increase your productivity and take your skills to the next level.
Duration: 1 Day
FIVE LEVELS OF LEADERSHIP
What makes a good leader? Some say you’ll recognize one when you see it, while others mistakenly equate leadership with simply holding a title. The Five Levels of Leadership, written by John C. Maxwell, defines what great leadership looks like and offers a clear roadmap to help you unlock your full potential. In this session, you’ll discover how to transition from being just a boss to becoming a true, influential leader. You’ll learn how to inspire people to follow you without relying on your authority and how to build a lasting leadership legacy.
Duration: ½ Day
I’M A NEW MANAGER. NOW WHAT?
Becoming a manager is an exciting opportunity that requires new responsibilities. Your success no longer depends on your own work but on the work of the people on your team. Learn how to make this shift, avoid mistakes, and smoothly transition into your new role.
Duration: ½ Day
INTERPERSONAL COMMUNICATION
Many of the problems we encounter in the workplace are caused by miscommunication. Interpersonal Communication covers the different methods of communication, barriers to communication, the importance of perception, and techniques for clear and effective communication.
Duration: 1 Day
PRESENTING TESTIMONY
Learn about the judicial process and how to testify in court and before legislative committees or administrative boards. We will cover strategies on how to manage the jitters that may affect the delivery of testimony, reduce the barriers to being a good witness, and increase your effectiveness presenting testimony.
Duration: ½ Day
PROJECT MANAGEMENT
Project managers wear more hats than almost anyone. They’re planners, schedulers, and big-picture thinkers. Project managers must be team builders, coaches, and motivators. They need to know how to negotiate for more time, more resources, and fewer changes. They’ve got to be smart risk-takers, turn-on-a-dime decision-makers, and communicators extraordinaire. This course will give you the tools to lead projects with confidence and discipline — from drawing board to finished product.
Duration: 1 Day
SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE
Great performance requires a common set of values, behaviors, and skills that align individual capabilities to their organization’s strategy. In the Seven Habits of Highly Effective People, participants will learn how to make better choices about spending their time and energy and how to work more effectively with others to achieve far better results.
Duration: 1 Day
SIX CRITICAL PRACTICES FOR LEADING A TEAM
Leaders at every level significantly impact departments: employee productivity and engagement, customer satisfaction and loyalty, innovation, and financial performance. People skills typically account for 80 percent of success in this role. The Six Critical Practices for Leading a Team is a special collection of relevant, practical resources that provide leaders with the mindsets, skillsets and toolsets needed to lead others effectively.
Duration: ½ Day
TRUST: THE ONE THING THAT CHANGES EVERYTHING (QUICK LEARNING SERIES)
Trust is the new currency in today’s connected, collaborative world. Creating trust is a learnable skill. In this session, we will discuss trust, what it is, and how to develop, restore, and extend trust.
Duration: 1 Hour
More information about these courses can be found in the OPM Event Calendar.