ARKANSAS GOVERNMENT BASICS*
Arkansas Government Basics covers how Arkansas state government is arranged, the legislative process, the rulemaking process, the Freedom of Information Act, workers compensation, government accounting, procurement, and travel and vehicle policies.
Duration: 1 Day

HRKANSAS*
HRkansas covers information related to human resources-related topics such as the appropriation process, job specifications, cross grading and downgrading, pool positions, extra help, state compensation, overtime and compensatory time, payroll processing, holidays and paid leave, employment law, and the Equal Employment Opportunity Commission process.
Duration: 1 Day

INTERVIEWING AND HIRING*
Interviewing and Hiring teaches students everything they need to know about the hiring process: hiring freeze, using ARCareers, the state’s recruiting system, selecting candidates for interview, veterans preference, and how to prepare and conduct interviews.
Duration: 1 Day

* Denotes required supervisory course

ADDRESSING EMPLOYEE CONDUCT 
Managing conduct or performance issues effectively is a critical challenge for leaders in any workplace. This course explores how to identify and address the causes of problematic behavior, coach or counsel an employee, and administer employee discipline when needed.
Duration: ½ Day

BUSINESS WRITING 
If you want to become a better writer, this course is for you. This course features resources and tips to help you practice your writing skills and take them to the next level.
Duration: 1 Day

CONDUCTING EFFECTIVE MEETINGS
Conducting Effective Meetings is designed to give you the basic tools you need to plan and manage productive meetings. You will learn planning and leadership techniques that will give you the confidence to run an engaging meeting that will leave a positive and lasting impression. 
Duration: ½ Day

CUSTOMER SERVICE 
Government is a service industry. No matter how great our programs are or how talented our people may be, customers mainly remember the direct interaction they have with us. Those interactions shape customer’s opinions not just of our departments but of government in general. Learn the fundamentals of great customer service.
Duration: ½ Day

DEALING WITH DIFFICULT CUSTOMERS
Dealing with Difficult Customers covers difficult customer encounters and provides you with the techniques to deal with them. While no one always fits into a specific category, characteristics can be identified and dealt with effectively. This course will provide strategies and tools to help you cope with difficult people and situations.
Duration: ½ Day

EXCEL BASICS
Learn how to turn Excel into your most powerful productivity tool. Starting with the basics and moving to more advanced features, our training in Excel basics gives a comprehensive overview of Microsoft Office’s spreadsheet application. This course builds a skill set that helps define you and your work skills. Excel training is just what you need to increase your productivity and take your skills to the next level.
Duration: 1 Day

FIVE LEVELS OF LEADERSHIP 
What makes a good leader? Some say you’ll know one when you see one; others confuse being a leader with simply having a title. In The Five Levels of Leadership, John C. Maxwell gives a shape and form to something seemingly indefinable and provides a roadmap to help you reach your full leadership potential. In this session, you’ll learn how to go from being a boss to a natural leader, get people to follow you without using your rank, and use your leadership to build a legacy that stands the test of time.
Duration: ½ Day

HARASSMENT PREVENTION & HANDLING
]You may think, “not in my office,” or “not our department,” but workplace harassment is an increasing issue in many organizations today.  This course covers the different types of harassment that can occur in the workplace and how to prevent and address them, helping you and your department avoid potential legal difficulties. 
Duration: 1Day

INTERPERSONAL COMMUNICATION
Many of the problems we encounter in the workplace are caused by miscommunication. Interpersonal Communication covers the different methods of communication, barriers to communication, the importance of perception, and techniques for clear and effective communication.
Duration: 1 Day

POSSIBLE—THRIVING IN AN AGE OF CONFLICT
Conflict is increasing everywhere, threatening everything we hold dear—from our families to our democracy, from our workplaces to our world. In nearly every area of society, we are fighting more and collaborating less, especially over crucial problems that demand solutions.  Based on the book by top negotiation expert William Ury, these methods were tested at Harvard University with almost a thousand participants from business, government, academia, and the nonprofit sector.  Ury’s “Path to Possible” proved so valuable that Harvard’s Program on Negotiation selected it as its inaugural online daylong in April 2022. 
Duration: ½ Day

THE PREPARED LEADER
In no other time in recent history have leaders in every industry and on every continent grappled with so many changes that have independently and simultaneously undermined their ability to lead. The Prepared Leader encapsulates more than two decades of research to convey how you can navigate through the distinct challenges of today and tomorrow. These insights have implications for every leader in every industry and every worker at every level. 
Duration: ½ Day

PROJECT MANAGEMENT
Project managers wear more hats than almost anyone. They’re planners, schedulers, and big-picture thinkers. Project managers must be team builders, coaches, and motivators. They need to know how to negotiate for more time, more resources, and fewer changes. They’ve got to be smart risk-takers, turn-on-a-dime decision-makers, and communicators extraordinaire. This course will give you the tools to lead projects with confidence and discipline — from drawing board to finished product.
Duration: 1 Day

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE 
Great performance requires a common set of values, behaviors, and skills that align individual capabilities to their organization’s strategy. In the Seven Habits of Highly Effective People Foundations, participants will learn how to make better choices about spending their time and energy and how to work more effectively with others to achieve far better results.
Duration: 1 Day

SIX CRITICAL PRACTICES FOR LEADING A TEAM
Leaders at every level significantly impact departments: employee productivity and engagement, customer satisfaction and loyalty, innovation, and financial performance. People skills typically account for 80 percent of success in this role. Yet many people are promoted into leadership because of their technical capabilities without mastering the skills of managing and motivating others. Without these basic skills, leaders at every level can struggle with leading teams in today’s workplace. The Six Critical Practices for Leading a Team is a special collection of relevant, practical resources that provide leaders with the mindsets, skillsets and toolsets needed to lead others effectively.
Duration: ½ Day

WORD BASICS
Understanding Microsoft Word is crucial in today’s business environment.  This course covers document creation, collaboration, and communication in Word​.  Learn how to create, format, and navigate documents, as well as editing text, creating lists, drawing tables, inserting graphics, including references, and more. 
Duration: 1 Day

More information about these courses can be found in the OPM Event Calendar.

Page updated 12/11/24